Spend over $300 online or in store Friday 3/5 until 11/5 to go in the draw to win a Zulu & Zephyr For Her Gift Package - which includes a canvas Zulu & Zephyr Cap, Dune Custom ZZ Incense, Raffia Bag in Natural and Dobby Pareo. Valued at $410. Winners Drawn on Mothers Day.
Online Customer Care Hours
Monday - Friday 8.30am - 4.30pm AEST
Order enquiries
orders@zuluandzephyr.com
02 5663 2620
Product information, styling, size advice or general enquiries- hello@zuluandzephyr.com
Marketing/PR- press@zuluandzephyr.com
Wholesale enquiries email- abby@delrainbow.com
Returns Period
Lodge full priced items within 30 days of receiving your order via returns portal here.
Options
- Exchange the size
- Exchange the style
- 115% Store credit (cannot be redeemed for a refund at any point)
- Refund
*Please note, exchanges are subject to availability once your return has been received and processed at our warehouse. All exchanges are sent complimentary express post.
Return Postage
All returns are at the cost of the customer.
Eligible Items
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
Orders placed on full priced items using WELCOME10 or 10% personalised codes are eligible for a full refund.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Processing Time
Your exchange, store credit or refund will generally be processed within 1 - 2 business days of receiving your returned items.
Faulty
If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler the garment was purchased.
Byron Bay store - byronbay@zuluandzephyr.com
Bondi Beach store - bondibeach@zuluandzephyr.com
If purchased via our online store, email orders@zuluandzephyr.com. Please attach imagery of concern, a detailed explanation of how the garment has been worn, washed, and overall cared for.
In addition, confirm your order number associated with the garment. Our team may need to receive the garment before an outcome can be reached.
It does not constitute a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
Return to sender
On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $15AUD fee, which will be deducted from your refund once the parcel is back to our warehouse. If you opt for the order to be resent, a $15 express shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com.
Policy
Items must be returned to their original point of purchase. We are unable to accept in-store returns for product purchased online and vice versa. Zulu & Zephyr accept refund and exchange on all full price purchases in-store. Item/s must be unworn in original condition and packaging with all tags remaining in place, including hygiene seal within 30 days from purchase. Sale items are final sale only and will not be accepted for refund or exchange.
Purchased at Bondi Beach and would like to return?
Contact bondibeach@zuluandzephyr.com or call 02 9157 4060
Purchased at Byron Bay and would like to return?
Contact byronbay@zuluandzephyr.com or call 02 5663 2619
Gift Card Terms and Conditions
Whether it's the holiday season, a special event, or you would like to share the gift of choice, Zulu & Zephyr Gift Cards are always a thoughtful idea. Gift Cards are welcome to be used in either Byron Bay or Bondi Beach concept stores or online. Gift Cards have no expiration date and are not transferable nor refundable if unused.
After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.
Orders placed before 1pm AEST are dispatched same business day. Orders placed after 1pm AEST will be dispatched following business day.
Please expect dispatch delays during sale periods.
Express services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.
We suggest customers download the Australia Post tracking app here to receive delivery updates.
Should you have any issues regarding delivery, please contact us
Within Australia
Complimentary Standard 5-10 business days (AUST POST): on orders over $200
Standard 5-10 business days (AUST POST): $10
Express Service 3-5 business days (AUST POST): $15.00
Authority to leave options available at checkout.
If opting for authority to leave at checkout, Australia Post will determine at time of delivery if there is a suitable safe place for parcel to be left. Australia Post will record a proof of delivery in this instance.
If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, Zulu & Zephyr are not held liable in the event the parcel goes missing. Further, Zulu & Zephyr will not refund or replace the order.
Authority to leave is unavailable for New Zealand customers.
New Zealand
Complimentary DHL express 3-5 business days: on orders over $200
Standard: 10 - 20 business days (AUST POST / NZ POST): $10
Express: DHL 3 - 5 business days $25.00
We suggest customers download the Australia Post tracking app here to receive delivery updates.
Express Services come into effect once order is dispatched. Please allow 1-2 business days for orders to be dispatched during collection launch and holiday periods.
IMPORT DUTIES & TAXES
Import duties apply to the value of your items. This is normally the price you paid, or will pay.
15% applies to all imported items, including anything bought online. Overseas suppliers may charge GST on items sent to New Zealand consumers that are valued at NZ$1000 or less.
NZ Customs calculate import tax based on the total of:
How much you paid for the item, plus any international transport and insurance costs.
NZ Customs only collects duties, fees or GST unless the value of your item/shipment is over NZ$1000. This to be paid on arrival into country.
Return to sender
On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $15AUD fee, which will be deducted from your refund once the parcel is back to our warehouse. If you opt for the order to be resent, a $15 express shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com.
All SALE items cannot be returned or exchanged at any point.
Welcome 10% subscription codes cannot be used on sale items. Welcome codes only apply to full priced items.
Please expect dispatch delays during sale periods.
For size assistance, please email hello@zuluandzephyr.com or view our size guide.
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please contact us within 2 hours of order placement to ensure this is rectified. Once dispatched, the shipping address cannot be mended nor order cancelled.
Orders placed before 1pm AEST are dispatched same business day. Orders placed after 1pm AEST will be dispatched following business day.
All sale, cosmetics, bundle items and undergarments items are final. Swimwear is returnable pending hygiene label is attached and in original condition. For any fit or style assistance, please email our customer care team hello@zuluandzephyr.com or refer to our size guide.
Please refer to our size guide here. For fit or style assistance, please reach out to our customer care team at hello@zuluandzephyr.com who will gladly assist.
If your size is unavailable, please select ‘notify me’ of a restock on the product page as we may recut the item.
Only one discount code can be used per transaction.
Discount codes can be disabled at anytime.
Some of our best-selling styles are currently available for pre-order purchase. Postal tracking details will be sent via email once the item has been dispatched.
Crochet Top - Stone - dispatching late April.
Golden Retro Stripe Knit Dress & Golden Retro Stripe Knit Skirt - dispatching late May.
Milk Textured Bralette & Milk Textured Curve Thong Brief - dispatching mid May.
Blue Wash Recycled Denim Jean - dispatching late May.
Sea Pink Panelled Knit Top - dispatching early June.
Oat Marle Rib Knit Vest - dispatching mid July.
For further assistance, please email orders@zuluandzephyr.com.
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
In the unfortunate event that items are lost, stolen, or missing from an order, we have established the following company policy:
Reporting Procedure
Customers must report any lost, stolen, or missing items from their order within 1 business day of delivery date. Reports can be submitted via email/phone/return portal.
Investigation Process
Upon receiving a report, our team will initiate an investigation to locate the missing items. This investigation may include contacting shipping carriers, reviewing security footage (if applicable), and conducting internal audits.
Resolution Options
Depending on the outcome of the investigation, the following resolution options may be offered to the customer:
Replacement: We may offer to replace the lost, stolen, or missing items with identical or similar products, subject to availability.
Store Credit: Alternatively, customers may opt to receive store credit equivalent to the value of the missing items for future purchases.
Limitations and Exclusions
We reserve the right to deny replacement, or store credit if there is evidence of fraudulent activity or misuse of our services.
Items marked as delivered by the shipping carrier's tracking information will be considered as such, unless proven otherwise through our investigation process.
Certain items may be excluded from coverage under this policy, such as those deemed to be of high value or limited availability.
Customer Responsibilities
Customers are responsible for providing accurate shipping information at the time of order placement.
It is the customer's responsibility to ensure someone is available to receive the package upon delivery or able to collect order from local post office or rearrange delivery with courier.
Communication
We are committed to maintaining open communication with customers throughout the resolution process, providing regular updates on the status of their report and any actions taken.
Policy Review
This policy will be reviewed periodically to ensure its effectiveness and relevance to our operations. Any updates or changes will be communicated to customers in a timely manner.
By adhering to this policy, we aim to uphold our commitment to customer satisfaction and provide fair and efficient resolution in the event of lost, stolen, or missing items from orders.
Zulu & Zephyr reserves the right to amend or modify this policy at any time without prior notice.
Our team will contact you only through verified emails at hello@zuluandzephyr.com or orders@zuluandzephyr.com. Please disregard any communication from other sources and delete such emails. For further assistance, contact our customer care team at 02 5663 2620, and they will be happy to help.
We understand the importance of your privacy and are committed to protecting your information. We promise not to share or disclose any of your information to
third parties or sites.
If you choose to create an account with Zulu & Zephyr, you have the choice of being added to our mailing list where we may occasionally update you on our
latest products, pop-up stalls and promotions. To request your name be removed from our database, please click unsubscribe, viewable at the bottom of any Zulu & Zephyr marketing email.
Bysubmitting to the Zulu & Zephyr SMS consent form and signing up via text, you consent to receive marketing text messages (such as promotion codes and cart reminders) from Zulu & Zephyr, including messages sent by
autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by
replying STOP or clicking the unsubscribe link (where available) in one of our
messages.
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions
contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased
from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
We attempt to ensure that information on this website is complete, accurate and current.
Despite our efforts, the information on this website may occasionally be
inaccurate, incomplete or out of date. For example, products included on the Website may be unavailable, may have different attributes than those listed, or
may actually carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice.
We will correct any pricing errors on the website as and when discovered.
The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are either the property of, or used with permission by, Zulu & Zephyr and are protected by
copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of
such material. Should you wish to use any material on this site, please send an email to hello@zuluandzephyr.com. You may not modify the information or materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorised use of any such information or materials
may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting
access to such information and to your computer. You agree to accept
responsibility for all activities that occur under your account or password.
SMS CONSENT
By submitting to the Zulu & Zephyr SMS consent form and signing up via text, you consent to receive marketing text messages from both Zulu & Zephyr (such as promotion codes and cart reminders) from Zulu & Zephyr, including messages sent by autodialer. Consent is not a condition of any
purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) in one of our messages.
SHIPPING LIMITATIONS
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant
to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
INFORMATION ACCURACY
We attempt to ensure that information on this website is complete, accurate and current.
Despite our efforts, the information on this website may occasionally be
inaccurate, incomplete or out of date. For example, products included on the Website may be unavailable, may have different attributes than those listed, or
may actually carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice.
We will correct any pricing errors on the website as and when discovered.
PLACING AN ORDER
Please follow the instructions on the Website to place your orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an e-mail acknowledging that we have received your order (“Order Confirmation”). While it is our practice to confirm orders by
email, the receipt of an email Order Confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your
order (“Shipping Confirmation”). A contract with us will be formed only when you receive the Shipping Confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products or services which may have been part of your order in the same or a separate Order Confirmation. We reserve the right to cancel your order at any time before we
have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are
no longer in our inventory. We also reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.
USE OF WEBSITE
The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are either the property of, or used with permission by, Zulu & Zephyr and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of
such material. Should you wish to use any material on this site, please send an email to hello@zuluandzephyr.com. You may not modify the information or
materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorised use of any such information or materials
may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting
access to such information and to your computer. You agree to accept
responsibility for all activities that occur under your account or password.